What is Springs Hosting’s Acceptable Use Policy?
Acceptable Use Policy (“AUP”)
Last Edited: September 3, 2025 – Version 2.0
This Acceptable Use Policy applies to all use of Springs Hosting Services by Clients and their Users.
Definitions
- Services: hosting, colocation, virtual servers, shared hosting, DNS, email, support portals, and related network resources provided by Springs Hosting
- Client: the entity or person that purchases or uses the Services
- User: any individual authorized by the Client to access or use the Services
- Content: any data, files, code, or materials transmitted to or from, or stored within, the Services
1. Scope
This AUP applies to Shared Hosting, Virtual Servers, Colocation (including cross‑connects and facility access), DNS, email, and any network resources provided by Springs Hosting.
2. Prohibited Conduct
2.1 Illegal or harmful activity: using the Services in violation of law (including copyright/trademark infringement, export violations), distributing malware, phishing, operating botnets, or making threats of harm.
2.2 Security violations: attempting to gain unauthorized access; probing, scanning, or testing systems; bypassing authentication or other security controls; or monitoring traffic without authorization.
2.3 Network abuse: DoS/DDoS or traffic amplification attacks; open resolvers/relays; reflection attacks; forging headers or addresses; intentionally overloading services.
2.4 Email abuse: unsolicited bulk or commercial email; list harvesting; “snowshoeing”; using Springs Hosting as a mail‑drop; sending through third‑party servers without permission; or generating backscatter (bounces to forged senders). Open relay operation is prohibited.
2.5 Autoresponders/forwarders: bulk autoresponders or forwarding loops, or using mailboxes or forwarders beyond your own account, are prohibited.
2.6 Resource abuse (examples): programs or jobs that materially consume CPU, RAM, disk, network, or I/O such that they degrade multi‑tenant stability (e.g., uncontrolled crawlers, excessive cron jobs, infinite loops, crypto‑mining).
2.7 Resale/sublicense of platform features: reselling, renting, or sublicensing platform features (including scripts, APIs, or control‑panel functions) without express permission.
2.8 Fraud and deception: fraudulent account creation or payment, or misrepresentation of identity, affiliation, or authorization.
3. Content Restrictions
We do not host pornography. We do not host hate promotion. Springs Hosting may determine whether Content falls into these categories in its reasonable discretion. Illegal Content is prohibited.
4. Security Responsibilities
Clients must: (a) patch operating systems and applications under their control; (b) rotate credentials; (c) protect keys; (d) deploy anti‑malware/EDR where appropriate; and (e) use MFA for administrative access where available. Do not share passwords or root keys across users.
5. Law‑Enforcement Requests
Springs Hosting may cooperate with lawful requests and, where permitted, will attempt to notify the Client before disclosure. Emergency requests to prevent harm may be actioned immediately.
6. Reporting Abuse
Report abuse to abuse@springshosting.com with relevant headers, logs, timestamps, and affected IPs or URLs.
7. Enforcement (strong discretion)
This AUP is a guideline and not exhaustive. Springs Hosting may determine violations in its sole discretion and may prohibit activities that damage its reputation or goodwill. We may filter traffic, quarantine Content, block access, suspend Services, or terminate access — including without prior notice where necessary to protect persons, property, or the platform. No refunds or service credits are issued for actions taken to enforce this AUP. You are responsible for reasonable costs we incur to investigate and remediate violations (including time at our posted rates and third‑party fees). We may preserve evidence and will cooperate with law enforcement where appropriate.
8. Changes
We may update this AUP from time to time. For material changes that reduce permissible use or expand enforcement, we will provide reasonable advance notice (e.g., portal banner or email) and post the new effective date on this page. Continued use of the Services after the effective date constitutes acceptance of the updated AUP.