On June 22, 2010, Level 3 Communications, Inc. (NASDAQ:  LVLT) today announced that it has been selected to deliver additional data transport services to Springs Hosting, a Colorado Springs, Colo.-based provider of managed hosting services.

Level 3 will provide Springs Hosting with additional dedicated high-bandwidth data transport connections between Springs Hosting’s data center in Colorado Springs and the Level 3 gateway in Denver. Level 3’s network will offer a secure path for Springs Hosting’s customers to connect from the company’s data center to any of a number of communications backbones.

“Quite simply, we have been using Level 3 for years now. They provide a cost-effective network solution that scales quickly as our business grows and delivers exactly what we need,” said Jeremy Keefe of Springs Hosting. “I’m pleased to see Level 3’s increased local presence here in Colorado Springs because it gives businesses like ours reliable solutions for communications services.”

“Delivering solutions that take advantage of the reach, flexibility and efficiency of our network represents the core of Level 3’s value proposition,” said Doug Bell, Level 3’s general manager for Colorado. “And we pride ourselves on combining our extensive fiber footprint with a local customer support team to deliver an unmatched customer experience.”

Link to Press Release

On April 27, 2010, Springs Hosting officially opened their Virtual Private Servers (VPS) cloud to the public.  Also referred to as Virtual Dedicated Servers (VDS), these servers give customers complete control over their own server.  Each VPS is insulated from the physical hardware making it possible to move a VPS container between physical machines with no downtime.  Each VPS behaves exactly like a dedicated server, allowing the full security scheme to be utilized with absolutely no common link between data and the separated containers.

"We are continually expanding our services to provide our customers with the services that they require to run their businesses efficiently and we are no stranger to virtualization," said the Jeremy Keefe CIO at Springs Hosting.  "The VPS servers provide our customers with a cost-effective bridge between the shared hosting and the managed dedicated servers that we manage for our customers."

On March 9, 2009, Springs Hosting officially launched its new cPanel clusters of shared hosting servers.  "The move has been prompted by Parallel's continued decline in  release patches for Hsphere and frankly it was time for a move," said Jeremy Keefe CIO at Springs Hosting.  "The new account management system enables our customers more control over their accounts, domains and services.  Putting our customers in the drivers seat with complete control over their services is one of our main objectives."

"The migration of customer accounts to the new systems will take Springs Hosting several more months to complete.  The process has been underway since December of 2009 and nearly half of our shared hosting customers have been moved to the new systems," said Kelly Karnetsky at Springs Hosting.  "We look forward to serving our customers through the new platforms that provide many new services without any additional costs to our customers. For our customers' convenience, there are now two login options at the top of our main website so customers can login to either the Hsphere and cPanel servers depending on whether the customer's account has been migrated."

For questions about the new account management system or server platforms, contact your account manager at Springs Hosting or call 719-393-9266.

On January 18, 2010, Springs Hosting completed an upgrade to the existing security systems implementing a Honeywell security system.  The new system enables Springs Hosting to more efficiently manage access throughout the facilities by compartmentalizing them into separated zones restricting access to both employees and staff to approved access areas.

"It seemed appropriate to integrate our security systems as it maximizes our time spent doing what we do best - Taking care of our customers," said Jeremy Keefe the CIO at Springs Hosting.  "The new Honeywell system provides our staff and customers with the reliability and security features that Springs Hosting requires."

Springs Hosting maintained several older tutorials created in coordination with University of Northern Colorado and MCI.  These tutorials are now maintained on the Springs Hosting website located: http://www.springshosting.com/tutorials.html.  While many of the tutorials are "maintained for historical reference" look for new tutorials as they are released to the public to share tips and tricks that our staff have developed over the years.

"We've outgrown our existing ticket support system so we turned to Kayako for a more robust system for maintaining support requests for our growing customer base," said Jeremy Keefe.  "Kayako provides us with a system that integrates into many systems we use internally and externally for our customers. Kayako allows our engineers and sales specialists to handle requests much more effeciently."

"HUNTSVILLE, Ala., and Colorado Springs, CO - Digium Inc., the Asterisk Company, and Springs Hosting today announced their partnership to bring Switchvox IP Telephone systems to small and medium sized businesses in Colorado."

"We are proud to add the Digium product line to our services," said Jeremy Keefe, CIO at Springs Hosting.  "Switchvox compliments the services that we bring to small to medium sized businesses in Colorado and brings high-end phone systems to businesses that otherwise could not generally afford the rich feature sets within Digium's software."

"We are excited to have Springs Hosting come on board with Digium as a Select Reseller," said Jim Butler, director of global channel sales for Digium.  "They are dedicated to their clients and provide excellent customer service, which are qualities we find highly valuable in our resellers."

Read Full Story  (Link to Switchvox Article)